Need help and guidance?
We can’t provide guidance or advice about how to take your pension savings, but a specialist can. Get help with finding the right help and visit our Guidance and advice page.
What is a cookie?
A cookie is a small piece of data (text file) that a website asks your browser to store on your device in order to remember information about you. This can include remembering information about your visit, such as your country, language preference and other settings.
The cookies set by us are called first-party cookies. We also use third-party cookies which are cookies from a domain different than this website and can be used for user tracking and usability purposes. We don’t use cookies to collect information that could identify you personally.
We will use cookies to:
- help us understand how our websites are used on an aggregated basis, so we can improve them for you;
- provide an enhanced user experience for you;
- provide services that are necessary for the running of the website;
- assist you in navigation;
- assist in filling out questionnaires, login, and your ability to provide feedback; and
- analysing your use of our products, services or applications.
We classify cookies in the following categories:
- Strictly Necessary Cookies: These cookies are essential, as they ensure your security and privacy when you use our secure sites, as well as enabling you to move around a website and use its features. Without these cookies, services you’ve asked for (such as access to secure areas) can’t be provided. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.This category of cookies cannot be disabled.
- Performance Cookies: Information these cookies collect is anonymous and is only used to improve how a website works and to help us identify issues you may have when using our online services.
- Functional Cookies: These Cookies are used to provide services or to remember choices you make so we can personalise our content for you. We use this information to customise your experience of our website to meet your preferences for content layout, text size etc.
- Targeting Cookies: These cookies and similar technologies gather information about your browsing habits. They remember that you’ve visited a website and share this information with other organisations, such as advertisers and platforms on which we may advertise. They do this in order to provide you with ads that are more relevant to you and your interests.We do not currently use targeting cookies but may introduce these.
Below is a detailed list of the cookies we use on our website. A cookie scanning tool regularly scans our websites to maintain a list as accurate as possible:
| Google Analytics | |
| Purpose: Performance Retention period: From session up to two years Description: We use Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies that allows us to analyze the use of our website and to compile reports on website activity and internet usage. |
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| Used names | Sharing |
| _ga, _gid, _gat, _gaexp, _utm, __utmc, UTMD_, __utmv, __utmz, _gat_gtag_UA_ID, gadwp_wg_default_view, gadwp_wg_default_swmetric, gadwp_wg_default_metric, gadwp_wg_default_dimension, gadwp_ir_default_dimension, gadwp_ir_default_swmetric, gadwp_ir_default_metric | Privacy statement |
| Umbraco | |
| Purpose: Functional Retention period: Session Description: We use Umbraco, a content management system, to present text and images to you via our website. This third party tool maintains a number of cookies to allow you to move between pages. |
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| Used names | Sharing |
| UMB_UCONTEXT_C,UMB_UCONTEXT, UaaSSecurity, UMB-XSRF-V, UMB-XSRF-TOKEN, ARRAffinity | Privacy statement |
| Cookie consent | |
| Purpose: Functional Retention period: Session up to one year Description: We use a cookie to record whether you have seen our cookie policy information panel on your first visit to our website |
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| Used names | Sharing |
| cookieconsent_status | Privacy statement |
| Branding | |
| Purpose: Functional Retention period: Session up to one year Description: We use a cookie to record the brand that sent you to our website. This allows us to tailor content to your original product held with us |
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| Used names | Sharing |
| Entity | Privacy statement |
| Investment pathways | |
| Purpose: Functional Retention period: Session Description: We use a cookie to record whether you have chosen an Investment Pathway and, if so, which one so that we can re-use this data as you use our website. This data is not stored once you leave our website. |
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| Used names | Sharing |
| RO_Cookie | Privacy statement |
Accepting/blocking cookies
You are able to accept/reject cookies on our website using the banner that first appears at the bottom of our site. In addition, your browser’s website will have detailed information on how you can accept, block or delete cookies. Or you can visit the About Cookies website for more information. Note that deleting or blocking cookies may prevent parts of our websites working correctly.
Our Privacy Notice contains more information about how we are committed to protecting and respecting your privacy.